Zendesk AI
by Zendesk
PaidAI-powered customer service platform with AI agents, copilot, and quality assurance. Automates ticket resolution, assists agents, and evaluates conversation quality. Outcome-based pricing for AI resolutions.
Overview
Zendesk is a leading customer service platform that has deeply integrated AI across its support suite. Zendesk AI includes AI agents for automated ticket resolution, Copilot for agent assistance, and quality assurance for conversation evaluation. The platform uses outcome-based pricing for AI resolutions, where you pay per automated resolution rather than flat fees.
Key Features
AI Agents — Automatically resolve customer tickets using AI trained on your content
Copilot — AI assistant that helps human agents respond faster and more accurately
Quality Assurance — AI evaluates 100% of conversations for quality, risks, and training opportunities
Automated Resolutions — AI resolves tickets end-to-end without human intervention
Omnichannel Support — Email, chat, phone, social media, and messaging in one platform
Knowledge Base — Self-service help center that powers AI agent answers
Advanced Analytics — Track AI performance, resolution rates, and customer satisfaction