Tidio
by Tidio
FreemiumAI customer service platform with Lyro AI chatbot handling up to 70% of routine customer inquiries.
Overview
Tidio is an AI-powered customer service platform trusted by 300,000+ businesses worldwide. It combines live chat, help desk, automated chatbot flows, and Lyro AI Agent — a Claude-powered AI chatbot that achieves a 67-70% resolution rate on customer queries. The platform scales customer support without sacrificing the human touch by blending AI automation with live agent handoffs.
Tidio supports multiple channels (website, Messenger, WhatsApp, Instagram, email) in a unified dashboard, making it accessible for small businesses and mid-market teams alike.
Pricing
Free
$0 /mo
- 100 unique visitors/month with chatbot access, 7-day premium trial included
Starter
$24 /mo
- 100 billable conversations/month, 50 Lyro AI Agent conversations, basic live chat and analytics
Growth
$49 /mo
- 250+ billable conversations, advanced analytics, user permissions, automatic chat assignment
Plus
$749 /mo (starting)
- Custom conversation limits, departments and multi-project support, white-label branding, dedicated Success Manager, API access. *Note: Lyro AI Agent add-on starts at $39/month for 50 conversations
- Real costs may be higher due to add-ons and volume.*
Pros & Cons
Pros
Easy onboarding with minimal setup time designed for non-technical users
Lyro AI powered by Claude understands context and generates natural responses
Free tier genuinely useful for small businesses testing before upgrade
Unified dashboard consolidates live chat, AI, and help desk across multiple channels
Flexible billing with annual discounts providing 2 months free vs monthly
Cons
Real costs scale significantly with conversation volume and add-ons make total pricing opaque
Lacks detailed flow analytics, making it difficult to optimize chatbot performance
Plus plan pricing jumps dramatically and may not be cost-effective for mid-market teams
Limited customization compared to enterprise-grade helpdesk solutions
Branding removal requires additional subscription on lower-tier plans